THINGS TO KNOW BEFORE YOU ORDER AN ART PIECE FROM THE PRETTY MUTT
We are excited you are considering to choose The Pretty Mutt to create an illustration of your beautiful pet or gift for your loved ones. While we are dedicated to make the order process as easy as possible we want to help clarify any questions you may have beforehand.
Please read through these FAQs and do not hesitate to reach out to us if we can help you with anything else.
FAQ 1: How do I place an order for a custom pet illustration?
To place an order, visit our listing on Etsy or THEPRETTYMUTT.COM. Ensure you have a clear photo of your pet in the desired pose and provide all necessary details, including your name, pet’s name, and order number. Email this information to KAREN@THEPRETTYMUTT.COM within 48 hours of your purchase. If we do not receive your pet photos within 48 hours of your purchase, we may have to cancel your order. Please make sure to send the photos promptly to avoid any delays or cancellations
FAQ 2: What is the typical turnaround time for a custom pet illustration?
The typical turnaround time for a custom pet illustration is approximately 2-3 weeks from the date of order confirmation. This timeframe allows us to create a high-quality, detailed portrait of your pet. If you need your illustration sooner, please let us know, and we’ll do our best to accommodate your request, if possible.
FAQ 3: What if I need my illustration sooner than the standard turnaround time?
If you need your illustration sooner than the standard 2-week turnaround time, please contact us directly. We will do our best to expedite your order and meet your deadline.
FAQ 4: What kind of photos should I send for the custom illustration’s reference?
The best photos for a custom illustration are high-resolution images that clearly show your pet’s face and unique features. Photos taken in natural light without any filters work best. Make sure your pet is in a relaxed and natural pose, as this will help us capture their true personality in the illustration. Please send at least 2 digital photos of each person and/or animal to Karen@theprettymutt.com to be included in the illustration. The photos should be clear and well-lit, with at least one whole body shot and one frontal shot of each face. This helps ensure that the illustration captures everyone accurately based on your preferred poses.
FAQ 5: How many people and pets can be included in the custom family pet portrait?
This custom family pet portrait option can include up to 5 figures in total. This can be any combination such as 2 people and 3 dogs, 3 people and 2 dogs, or 4 people and 1 dog, etc. If you want to add more pets to the illustration, you can select the "Add Pet to my Illustration" option and choose the number of additional pets.
FAQ 6: How will I receive my custom family pet portrait?
The digital illustrations (dog mom and portrait) and custom family pet portrait are a digital product. You will receive it as a PDF and JPG file via email. No physical product will be sent. You can download, share, and print the illustration for your personal enjoyment.
FAQ 7: What should I do if I want to add more pets to the illustration after placing my order?
You can only add more dogs to a multi person illustration. At this moment this is either the dog mom portrait or family pet portrait. If you want to add more pets to s multi person illustration after placing your order, simply select the "Add Pet to my Illustration" option and specify the number of additional pets. Ensure you provide the necessary photos for each additional pet to be included in the custom illustration. If in doubt, contact me directly before you order.
FAQ 8: What materials are used for the watercolor pet illustrations?
Our watercolor pet illustrations are crafted with high-quality pigmented Aquarell paint on cold press watercolor paper, sized 4” x 6”. These materials ensure vibrant colors and a professional finish.
FAQ 9: Can I choose the pose for my pet's painting?
Yes, you can choose the pose for your pet's painting. Please provide a clear photo of your pet in the desired pose when placing your order.
FAQ 10: How realistic will the illustration be?
While our designs are inspired by the photo you provide, our illustration style is not photo-realistic. We use black outlines and exercise artistic liberties in coloring and depiction to create a unique and charming piece. You can reference photos in our listing as well as other artwork on our Etsy page and THEPRETTYMUTT.COM to get an idea of our art styl
FAQ 11: How will my order be shipped?
Your custom pet watercolor illustration will be sent out via USPS. You will receive a notification once your order has been shipped. Please note, The digital illustrations (dog mom and portrait) and custom family pet portrait are a digital product. You will receive it as a PDF and JPG file via email. No physical product will be sent. You can download, share, and print the illustration for your personal enjoyment.
FAQ 12: What information do I need to provide when placing my order?
When placing your order, please provide the following information:
1. Your name (and Pet’s name) and order number.
2. At least 2 clear photo of your pet in the pose you wish the painting to be created.
Email this information to INFO@THEPRETTYMUTT.COM to ensure we have everything needed to create your custom illustration.
Please let me know if your question was not answered here and I will get back to you as quickly as possible.
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